Total Telecom Consulting

 

       Having well over 15 years of industry experience, we understand the many challenges that customers face.  Among the most frustrating:  a sales representative that disappears after the initial sale.  Direct sales reps are typically paid to bring in your business, not to maintain it.  Sign a contract, and you become a second-tier customer who waits on tech support's help line.  

Some companies have post-sales representatives that try to up-sell you later, but they rarely communicate with the original rep, creating even more frustration since they're not familiar with your unique needs.  That, coupled with the common issue of high turn-over among sales reps can make it impossible to sustain a consistent relationship. 

Total Telecom provides a single, unbiased point-of-contact for all of your needs, and our business model encourages active account management  Whereas, the direct sales rep is trying to sell you their product, we are delivering the solution you need, independent of vendor pressures.  Therefore, we never to try to force a square peg into a round hole.  We make sure that you always have the optimal service and support, while maintaining the best possible price.

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Our Process

Let's say that you want to buy a T1 line to the Internet.  Traditionally, you would meet with several companies and get multiple quotes.  With Total Telecom, you simply contact us, and we do the leg work, providing you with those same quotes.  We will detail the strengths and weaknesses of each provider, their contract language, and explain any hidden costs allowing you to make a fully informed decision before signing any contract. 

Unlike other similar companies, we don't utilize an automated quote process, as these tools contain fundamental intrinsic biases.  A few examples in particular:  they are not tailored to your unique business needs, and they do not consider vendor promotions.

Total Telecom, on the other hand, quotes directly from the provider and always make sure you get the best prices.  We also know when to buy certain services to take advantage of known industry quotas and promotions. This, combined with our in-depth knowledge of each vendor, will help our clients find the optimum solution at the lowest cost.

With us, you also have a choice:  you can directly contact Total Telecom or the vendor at any time.  We leave this decision up to you, but many times we can expedite solutions based on the fact we work with so many businesses, we tend to stay on the radar for all our vendors, providing quicker and better service to our clients than they could get on their own.

Total Telecom is committed to ensuring our process gives companies an extra level of support, and that they are getting the same--if not better--pricing as they would from a direct sales team.

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Continued Support

After the partnership has been established, Total Telecom's job is only just beginning.  We make sure that you're completely informed about the installation details, and we guarantee that we will be there for you 24/7 to ensure that implementation and ongoing maintenance issues are handled as quickly as possible.

We want to retain you as a customer, and are 100% committed to excellence and customer support.  If you ever have questions about your bill, your service, or your contract, we will walk you through the issue step-by-step, no matter how big or small.

The bottom line is that we will always be there for you before, during, and after the sales process.  Just give us a try, and we're certain you will come back again and again